Shipping policy

Clever Gear Shipping Policy

At Clever Gear, we aim to get your order to you as quickly as possible.

Processing & Dispatch

We aim to dispatch all in-stock products within 24 hours of payment being received (excluding weekends and public holidays).

Orders containing pre-order items will ship as soon as stock arrives. The estimated dispatch date for pre-orders is displayed on the product page and in your order confirmation.

Shipping Options & Rates

  • Free Standard Shipping on all orders within Australia.
  • Express Shipping: $15.99 AUD (including GST).

All orders are shipped from our Australia and New Zealand warehouse. We currently only ship within Australia and New Zealand.

Delivery Timeframes

  • Standard Delivery: 2–7 business days (depending on location).
  • Express Delivery: 1–2 business days.

Delivery times may vary based on location and carrier schedules.

Couriers & Tracking

We primarily use Australia Post, though other carriers may be used depending on your delivery location.

All orders include tracking. You’ll receive a tracking link via email once your parcel has been shipped.

Lost or Delayed Parcels

If your parcel is delayed or appears lost, our team will investigate with the carrier. Replacements or refunds are handled on a case-by-case basis once the investigation is complete.

Returned Parcels

If an order is returned to us (for example, due to an incorrect address or being uncollected), we’ll assess the situation case by case to determine whether the item will be resent or refunded.

Delivery Delays Disclaimer

While we work closely with our delivery partners to ensure your order arrives on time, external factors such as weather events, peak seasons, or carrier network disruptions may occasionally cause delays beyond our control.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Need help? Please contact our support team and include your order number so we can assist promptly.